Course Information

Course Information
Course Title Code Language Type Semester L+U Hour Credits ECTS
INTERNSHIP CMH2404 Turkish Compulsory 4. Semester 0 + 2 1.0 5.0
Prerequisite Courses
Course Level Associate
Mode of delivery Applied on-the-job training
Course Coordinator Öğr. Gör. Özge AKŞEHİRLİ
Instructor(s)
Goals To provide the application of the theoretical knowledge in the field of call center, to learn
Course Content To reinforce the theoretical and practical knowledge he received at school by making the necessary examinations and observations about the call center field in the business where he was in for 30 business days.
Learning Outcomes
# Öğrenme Kazanımı
1 To be able to outline the applications related to the sector in which it operates.
2 Taking part in team work
3 To analyze hierarchical order and human relations in business life
4 To be able to fulfill their duties and responsibilities related to the profession
5 To be able to present his studies in the sector he worked in as a report in accordance with the desired rules.
The Matrix for Course & Program Learning Outcomes
No Program Requirements Level of Contribution
1 2 3 4 5
1 Having sufficient infrastructure in communication, public relations, law, marketing, management and other issues required by the field; To use theoretical and practical knowledge in these areas.
2 To be able to interpret and evaluate data, to identify and analyze data using basic knowledge and skills acquired in the field, and to be able to develop evidence-based solutions.
3 To be open to communication with friends, superiors and the people and groups that they serve in practical studies related to the field and gain organizational learning ability.
4 To have feasibility study related to the field and to have the knowledge and skills to implement the project.
5 Being equipped with the ability to produce solutions when facing situations that are unforeseen in field related applications, and ability to take responsibility in teams or in individual studies.
6 To have effective communication skills and to have a level of foreign language ability to follow innovations in the field.
7 Awareness of the necessity of lifelong learning; to monitor devjavascript:void(0)elopments in information and communication technologies, to use office software and to constantly renew themselves.
8 Being conscious about Ataturk's Principles and having knowledge about the History of the Revolution.
9 Having knowledge and awareness of work safety, worker health and environmental protection in matters related to the field.
10 To have knowledge and awareness of social responsibility, ethical values ​​and social security rights in matters related to the field.
11 To acquire practical skills by examining the processes related to the field of public and private sector organizations on site.
12 To be able to open and operate a business on its own behalf; to evaluate and supervise the performance of employees and to have knowledge and skills about entrepreneurship.
Relations with Education Attainment Program Course Competencies
Program Requirements DK1 DK2 DK3 DK4 DK5
PY1 5 0 0 0 0
PY2 5 5 5 5 5
PY3 5 5 5 5 5
PY4 4 4 4 4 4
PY5 4 4 4 4 4
PY6 1 1 1 1 1
PY7 4 4 4 4 4
PY8 0 0 0 0 0
PY9 4 4 4 4 4
PY10 4 4 4 4 4
PY11 5 5 5 5 5
PY12 4 4 4 4 4
ECTS credits and course workload
ECTS credits and course workload Quantity Duration (Hour) Total Workload (Hour)
Ders İçi
Class Hours 6 8 48
Ders Dışı
Preparation, After Class Study 6 1 6
Research 4 2 8
Sınavlar
Practice 5 8 40
Total Workload 102
*AKTS = (Total Workload) / 25,5 ECTS Credit of the Course 5.0