Rapor Tarihi: 10.04.2026 19:51
| Course Title | Code | Language | Type | Semester | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|---|---|
| INTERNSHIP | CMH2404 | Turkish | Compulsory | 4. Semester | 0 + 2 | 1.0 | 5.0 |
| Prerequisite Courses | |
| Course Level | Associate |
| Mode of delivery | Applied on-the-job training |
| Course Coordinator | Öğr. Gör. Özge AKŞEHİRLİ |
| Instructor(s) | Öğr. Gör. Özge AKŞEHİRLİ (Bahar) |
| Goals | To provide the application of the theoretical knowledge in the field of call center, to learn |
| Course Content | To reinforce the theoretical and practical knowledge he received at school by making the necessary examinations and observations about the call center field in the business where he was in for 30 business days. |
| # | Öğrenme Kazanımı |
| 1 | To be able to outline the applications related to the sector in which it operates. |
| 2 | Taking part in team work |
| 3 | To analyze hierarchical order and human relations in business life |
| 4 | To be able to fulfill their duties and responsibilities related to the profession |
| 5 | To be able to present his studies in the sector he worked in as a report in accordance with the desired rules. |
| No | Program Requirements | Level of Contribution | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Having sufficient infrastructure in communication, public relations, law, marketing, management and other issues required by the field; To use theoretical and practical knowledge in these areas. | ✔ | |||||
| 2 | To be able to interpret and evaluate data, to identify and analyze data using basic knowledge and skills acquired in the field, and to be able to develop evidence-based solutions. | ✔ | |||||
| 3 | To be open to communication with friends, superiors and the people and groups that they serve in practical studies related to the field and gain organizational learning ability. | ✔ | |||||
| 4 | To have feasibility study related to the field and to have the knowledge and skills to implement the project. | ✔ | |||||
| 5 | Being equipped with the ability to produce solutions when facing situations that are unforeseen in field related applications, and ability to take responsibility in teams or in individual studies. | ✔ | |||||
| 6 | To have effective communication skills and to have a level of foreign language ability to follow innovations in the field. | ✔ | |||||
| 7 | Awareness of the necessity of lifelong learning; to monitor devjavascript:void(0)elopments in information and communication technologies, to use office software and to constantly renew themselves. | ✔ | |||||
| 8 | Being conscious about Ataturk's Principles and having knowledge about the History of the Revolution. | ||||||
| 9 | Having knowledge and awareness of work safety, worker health and environmental protection in matters related to the field. | ✔ | |||||
| 10 | To have knowledge and awareness of social responsibility, ethical values and social security rights in matters related to the field. | ✔ | |||||
| 11 | To acquire practical skills by examining the processes related to the field of public and private sector organizations on site. | ✔ | |||||
| 12 | To be able to open and operate a business on its own behalf; to evaluate and supervise the performance of employees and to have knowledge and skills about entrepreneurship. | ✔ | |||||
| Program Requirements | DK1 | DK2 | DK3 | DK4 | DK5 |
|---|---|---|---|---|---|
| PY1 | 5 | 0 | 0 | 0 | 0 |
| PY2 | 5 | 5 | 5 | 5 | 5 |
| PY3 | 5 | 5 | 5 | 5 | 5 |
| PY4 | 4 | 4 | 4 | 4 | 4 |
| PY5 | 4 | 4 | 4 | 4 | 4 |
| PY6 | 1 | 1 | 1 | 1 | 1 |
| PY7 | 4 | 4 | 4 | 4 | 4 |
| PY8 | 0 | 0 | 0 | 0 | 0 |
| PY9 | 4 | 4 | 4 | 4 | 4 |
| PY10 | 4 | 4 | 4 | 4 | 4 |
| PY11 | 5 | 5 | 5 | 5 | 5 |
| PY12 | 4 | 4 | 4 | 4 | 4 |
| ECTS credits and course workload | Quantity | Duration (Hour) | Total Workload (Hour) | |
|---|---|---|---|---|
|
Ders İçi |
Class Hours | 6 | 8 | 48 |
|
Ders Dışı |
Preparation, After Class Study | 6 | 1 | 6 |
| Research | 4 | 2 | 8 | |
|
Sınavlar |
Practice | 5 | 8 | 40 |
| Total Workload | 102 | |||
| *AKTS = (Total Workload) / 25,5 | ECTS Credit of the Course | 5.0 | ||
