| Code | Course Title | C/E | Avarage | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|---|
| AIB1101 | Principles Of Atatürk And History Of Turkish Revolution -I | Yes | Yes | 2 + 0 | 2 | 2 |
| CMH1111 | General Legal Information | Yes | Yes | 2 + 0 | 2 | 3 |
| CMH1211 | General and Technical Communication | Yes | Yes | 2 + 0 | 2 | 4 |
| CMH1311 | General Business | Yes | Yes | 3 + 0 | 3 | 5 |
| CMH1411 | Call Center Management | Yes | Yes | 2 + 1 | 3 | 4 |
| CMH1511 | Math | Yes | Yes | 3 + 1 | 4 | 5 |
| CMH1611 | Basic Information Technologies I | Yes | Yes | 2 + 0 | 2 | 3 |
| ING1101 | English I | Yes | Yes | 2 + 0 | 2 | 2 |
| TDB1121 | Turkish Language I | Yes | Yes | 2 + 0 | 2 | 2 |
| Total: | 22 | 30 | ||||
| Code | Course Title | C/E | Avarage | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|---|
| AIB1102 | Principles Of Atatürk And History Of Turkish Revolution II | Yes | Yes | 2 + 0 | 2 | 2 |
| CMH1212 | New Communication Technologies | Yes | Yes | 2 + 0 | 2 | 5 |
| CMH1214 | Business Mathematics | Yes | Yes | 2 + 0 | 2 | 3 |
| CMH1312 | Marketing Principles | Yes | Yes | 3 + 0 | 3 | 5 |
| CMH1412 | Call Center Services for Sectors | Yes | Yes | 2 + 1 | 3 | 5 |
| CMH1612 | Use of Basic Information Technology - II | Yes | Yes | 2 + 0 | 2 | 3 |
| CMH2223 | Crisis and Stress Management | Yes | Yes | 2 + 0 | 2 | 3 |
| ING1102 | English II | Yes | Yes | 2 + 0 | 2 | 2 |
| KRP102 | Career Planning | Yes | Yes | 1 + 0 | 1 | 2 |
| TDB1122 | Turkish Language II | Yes | Yes | 2 + 0 | 2 | 2 |
| Total: | 21 | 32 | ||||
| Code | Course Title | C/E | Avarage | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|---|
| CMH2213 | Verbal Communication and Pronunciation | Yes | Yes | 1 + 1 | 2 | 5 |
| CMH2323 | Basic Sales Techniques | Yes | Yes | 3 + 0 | 3 | 5 |
| CMH2333 | Public Relations | Yes | Yes | 2 + 0 | 2 | 5 |
| CMH3YY | SBMYO CALL CENTER SERVICES 3rd SEMESTER ELECTIVE GROUP | No | Yes | 10 + 0 | 10 | 15 |
| Total: | 17 | 30 | ||||
| SBMYO CALL CENTER SERVICES 3rd SEMESTER ELECTIVE GROUP (CMH3YY) | ||||||
| CMH2101 | Introducation To Retailing | No | Yes | 2 + 0 | 2 | 3 |
| CMH2103 | Introduction to Sociology | No | Yes | 2 + 0 | 2 | 3 |
| CMH2105 | Behavioral Sciences | No | Yes | 2 + 0 | 2 | 3 |
| CMH2107 | Drama | No | Yes | 2 + 0 | 2 | 3 |
| CMH2109 | Social Media | No | Yes | 2 + 0 | 2 | 3 |
| CMH2111 | Protection of Personal Data | No | Yes | 2 + 0 | 2 | 3 |
| CMH2113 | Business and Social Security Law | No | Yes | 2 + 0 | 2 | 3 |
| CMH2123 | Public Administration | No | Yes | 2 + 0 | 2 | 3 |
| CMH2133 | Tax Law | No | Yes | 2 + 0 | 2 | 3 |
| CMH2214 | Persuasive Speech Techniques | No | Yes | 2 + 0 | 2 | 3 |
| CMH2313 | Customer Relations Management | No | Yes | 2 + 0 | 2 | 3 |
| CMH2343 | Consumer Behavior | No | Yes | 2 + 0 | 2 | 3 |
| CMH2355 | Entrepreneurship | No | Yes | 2 + 0 | 2 | 3 |
| CMH2363 | Electronic Trade | No | Yes | 2 + 0 | 2 | 3 |
| CMH2373 | Quality management | No | Yes | 2 + 0 | 2 | 3 |
| CMH2383 | Insurance | No | Yes | 2 + 0 | 2 | 3 |
| CMH2393 | Management and Organization | No | Yes | 2 + 0 | 2 | 3 |
| CMH2395 | Guidance and Consultancy | No | Yes | 2 + 0 | 2 | 3 |
| CMH2413 | Professional and Official Correspondence | No | Yes | 2 + 0 | 2 | 3 |
| CMH2423 | Information and Document Management | No | Yes | 2 + 0 | 2 | 3 |
| CMH2433 | Financial Investment Tools | No | Yes | 2 + 0 | 2 | 3 |
| CMH2443 | Volunteering Studies | No | Yes | 2 + 0 | 2 | 3 |
| CMH2623 | Vocational Foreign Language I | No | Yes | 2 + 0 | 2 | 3 |
| UGS201 | Sign Language | No | Yes | 2 + 0 | 2 | 3 |
| Code | Course Title | C/E | Avarage | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|---|
| CMH2224 | Effective Communication Skills with Phone | Yes | Yes | 1 + 1 | 2 | 3 |
| CMH2314 | Customer Relations Management Practises | Yes | Yes | 2 + 1 | 3 | 4 |
| CMH2404 | INTERNSHIP | Yes | No | 0 + 2 | 1 | 5 |
| CMH2414 | Research Methods and Techniques | Yes | Yes | 2 + 0 | 2 | 3 |
| CMH4YY | SBMYO CALL CENTER SERVICES 4th SEMESTER ELECTIVE GROUP | No | Yes | 10 + 0 | 10 | 15 |
| Total: | 18 | 30 | ||||
| SBMYO CALL CENTER SERVICES 4th SEMESTER ELECTIVE GROUP (CMH4YY) | ||||||
| BBM100 | Addiction and Combating Addiction | No | Yes | 2 + 0 | 2 | 3 |
| CMH1322 | Strategic Management | No | Yes | 2 + 0 | 2 | 3 |
| CMH1512 | Statistics | No | Yes | 2 + 0 | 2 | 3 |
| CMH2114 | Occupation Ethics | No | Yes | 2 + 0 | 2 | 3 |
| CMH2124 | Occupational health and Safety | No | Yes | 2 + 0 | 2 | 3 |
| CMH2202 | Turkish Economy | No | Yes | 2 + 0 | 2 | 3 |
| CMH2204 | Time Management | No | Yes | 2 + 0 | 2 | 3 |
| CMH2206 | Sales Management | No | Yes | 2 + 0 | 2 | 3 |
| CMH2208 | Administrative law | No | Yes | 2 + 0 | 2 | 3 |
| CMH2234 | Social Psychology | No | Yes | 2 + 0 | 2 | 3 |
| CMH2324 | Contemporary Management Techniques | No | Yes | 2 + 0 | 2 | 3 |
| CMH2334 | Performance Management | No | Yes | 2 + 0 | 2 | 3 |
| CMH2344 | Insurance Marketer | No | Yes | 2 + 0 | 2 | 3 |
| CMH2356 | Entrepreneurship II | No | Yes | 2 + 0 | 2 | 3 |
| CMH2374 | Human Resources Management | No | Yes | 2 + 0 | 2 | 3 |
| CMH2384 | Business Skills and Group Work | No | Yes | 2 + 0 | 2 | 3 |
| CMH2424 | Protocol Rules | No | Yes | 2 + 0 | 2 | 3 |
| CMH2444 | Guided Work | No | Yes | 2 + 0 | 2 | 3 |
| CMH2614 | Vocational Foreign Language II | No | Yes | 2 + 0 | 2 | 3 |
| CMH2624 | First aid | No | Yes | 2 + 0 | 2 | 3 |
| UGS204 | Traffic Safety | No | Yes | 2 + 0 | 2 | 3 |
