Rapor Tarihi: 14.01.2026 22:31
| Course Title | Code | Language | Type | Semester | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|---|---|
| Call Center Services for Sectors | CMH1412 | Turkish | Compulsory | 2. Semester | 2 + 1 | 3.0 | 5.0 |
| Prerequisite Courses | |
| Course Level | Associate |
| Mode of delivery | Face-to-face, student presentation. |
| Course Coordinator | Öğr. Gör. Erdem AKDEMİR |
| Instructor(s) | |
| Goals | Call center in the world and provide the most services sectors and types of services provided in Turkey, according to the relative weight by learning, help students to serve as the preferred sector-specific. |
| Course Content | This course includes calling features and services sector, given the type of service. |
| # | Öğrenme Kazanımı |
| 1 | Find reports and statistics related to the development of the sector, review and reporting. |
| 2 | The relative importance and the basic mechanisms of learning through the sector with important institutions, to grasp the nature of the call to service. |
| Week | Topics/Applications | Method |
|---|---|---|
| 1. Week | The main features of the sector served by call center industry | Preparation, After Class Study |
| 2. Week | The main features of the sector served by call center industry | Preparation, After Class Study |
| 3. Week | Call Center industry has established business relationship with the financial sector. | Preparation, After Class Study, Research |
| 4. Week | Call Center industry has established business relationship with the financial sector. | Preparation, After Class Study, Research |
| 5. Week | Call Center industry has established business relationship with the financial sector. | Preparation, After Class Study, Research |
| 6. Week | business relationship established with call center sector of the telecommunications industry. | Preparation, After Class Study |
| 7. Week | business relationship established with call center sector of the telecommunications industry. | Preparation, After Class Study |
| 8. Week | business relationship established with call center sector of the telecommunications industry. | Preparation, After Class Study |
| 9. Week | Mid term | |
| 10. Week | Call Center Training in the retail and service sectors. | Preparation, After Class Study |
| 11. Week | Call Center Training in the retail and service sectors. | Preparation, After Class Study |
| 12. Week | Call center training in the public sector. | Preparation, After Class Study, Research |
| 13. Week | Call Center Training in the Education and Health sectors. | Preparation, After Class Study, Research |
| 14. Week | Call Center Training in other sectors. | Preparation, After Class Study |
| 15. Week | final exam |
| No | Program Requirements | Level of Contribution | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Having sufficient infrastructure in communication, public relations, law, marketing, management and other issues required by the field; To use theoretical and practical knowledge in these areas. | ✔ | |||||
| 4 | To have feasibility study related to the field and to have the knowledge and skills to implement the project. | ✔ | |||||
| 5 | Being equipped with the ability to produce solutions when facing situations that are unforeseen in field related applications, and ability to take responsibility in teams or in individual studies. | ✔ | |||||
| Program Requirements | DK1 | DK2 |
|---|---|---|
| PY1 | 5 | 5 |
| PY4 | 4 | 4 |
| PY5 | 4 | 4 |
| Ders Kitabı veya Notu | Ders Kitabı veya Ders Notu bulunmamaktadır. |
|---|---|
| Diğer Kaynaklar |
|
| ECTS credits and course workload | Quantity | Duration (Hour) | Total Workload (Hour) | |
|---|---|---|---|---|
|
Ders İçi |
Class Hours | 14 | 3 | 42 |
|
Ders Dışı |
Preparation, After Class Study | 8 | 2 | 16 |
| Research | 8 | 2 | 16 | |
|
Sınavlar |
Midterm 1 | 1 | 10 | 10 |
| Homework 1 | 3 | 1 | 3 | |
| Final | 1 | 15 | 15 | |
| Total Workload | 102 | |||
| *AKTS = (Total Workload) / 25,5 | ECTS Credit of the Course | 5.0 | ||
