| Course Title | Code | Semester | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|
| INTERNSHIP | CMH2404 | 4. Semester | 0 + 2 | 1.0 | 5.0 |
| Prerequisites | None |
| Language of Instruction | Turkish |
| Course Level | Associate |
| Course Type | |
| Mode of delivery | Applied on-the-job training |
| Course Coordinator |
Lect. Özge AKŞEHİRLİ |
| Instructor(s) |
Özge AKŞEHİRLİ |
| Assistants | |
| Goals | To provide the application of the theoretical knowledge in the field of call center, to learn |
| Course Content | To reinforce the theoretical and practical knowledge he received at school by making the necessary examinations and observations about the call center field in the business where he was in for 30 business days. |
| Learning Outcomes |
- To be able to outline the applications related to the sector in which it operates. - Taking part in team work - To analyze hierarchical order and human relations in business life - To be able to fulfill their duties and responsibilities related to the profession - To be able to present his studies in the sector he worked in as a report in accordance with the desired rules. |
| Program Requirements | Contribution Level | DK1 | DK2 | DK3 | DK4 | DK5 | Measurement Method |
|---|---|---|---|---|---|---|---|
| PY1 | 3 | 5 | 0 | 0 | 0 | 0 | - |
| PY2 | 5 | 0 | 0 | 0 | 0 | 0 | - |
| PY3 | 5 | 0 | 0 | 0 | 0 | 0 | - |
| PY4 | 4 | 0 | 0 | 0 | 0 | 0 | - |
| PY5 | 4 | 0 | 0 | 0 | 0 | 0 | - |
| PY6 | 1 | 0 | 0 | 0 | 0 | 0 | - |
| PY7 | 4 | 0 | 0 | 0 | 0 | 0 | - |
| PY8 | 0 | 0 | 0 | 0 | 0 | 0 | - |
| PY9 | 4 | 0 | 0 | 0 | 0 | 0 | - |
| PY10 | 4 | 0 | 0 | 0 | 0 | 0 | - |
| PY11 | 5 | 0 | 0 | 0 | 0 | 0 | - |
| PY12 | 4 | 0 | 0 | 0 | 0 | 0 | - |
| 0 | 1 | 2 | 3 | 4 | 5 | |
|---|---|---|---|---|---|---|
| Course's Level of contribution | None | Very Low | Low | Fair | High | Very High |
| Method of assessment/evaluation | Written exam | Oral Exams | Assignment/Project | Laboratory work | Presentation/Seminar |
| Event | Quantity | Duration (Hour) | Total Workload (Hour) |
|---|---|---|---|
| Course Hours | 6 | 8 | 48 |
| Preparation, After Class Study | 6 | 1 | 6 |
| Research | 4 | 2 | 8 |
| Practice | 5 | 8 | 40 |
| Total Workload | 102 | ||
| ECTS Credit of the Course | 5.0 | ||
