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Course Content
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• To be able to learn the principles of management and understand the importance of Housekeeping and Front Office department for accommodation industry
• To be able to have knowledge about techniques of room selling
• To be able to have knowledge about housekeeping department
• To be able to clean customers’ room
• To be able to deal with customer complaints
• To be able to learn Front Office and Housekeeping management, audit and control process
• To be able to have knowledge about budgeting
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