Education Information System

Course Title	Code	Semester	L+U Hour	Credits	ECTS
Housekeeping	TOİ3138	3. Semester	2 + 1	3.0	3.0

Prerequisites

None

Language of Instruction	Turkish
Course Level	Associate
Course Type
Mode of delivery	face to face
Course Coordinator	Lect. Reyhan SÖNMEZ
Instructor(s)	Reyhan SÖNMEZ
Assistants
Goals	Understanding the role and importance of housekeeping in accommodation, which is the most important function of hotel businesses in the tourism sector, is the primary aim of the course, however, examination and implementation of organization, work distribution, human resources, management, planning, information flow and control issues in the housekeeping department.
Course Content	Understanding the importance of accommodation companies, the role of the housekeeping department in the hotel business, the organizational structure of the housekeeping department, the distribution of the housekeeping department, human resources applications in the housekeeping department, learning every stage of the housekeeping department management, planning practices in the housekeeping department. Cleaning, ordering, maintenance applications in housekeeping.
Learning Outcomes	- Understanding the importance of accommodation businesses. - Determine the role of the housekeeping department in hotel operations. - Learning the organization of the housekeeping department. - Understands the division of work of the housekeeping department. - Learning human resources applications in housekeeping department. - To comprehend applications to learn management operation in housekeeping department. - Learning of planning applications in housekeeping department.

Week	Topics	Learning Methods
1. Week	Introduction of the course, transfer of information about the applications included in the course content. Definition and importance of Housekeeping.	Course Hours Research Other Activities Preparation, After Class Study
2. Week	Housekeeping department responsibilities. The place of housekeeping in the organization of accommodation establishments. Personnel working in housekeeping and their characteristics.	Preparation, After Class Study Other Activities Course Hours Research
3. Week	The process of recruiting staff for housekeeping. Induction, training and performance evaluation of staff.	Research Other Activities Course Hours Preparation, After Class Study
4. Week	Planning in housekeeping. Planning work schedules and inventory. Workforce planning and preparation of job descriptions.	Preparation, After Class Study Other Activities Course Hours Research
5. Week	Information flow in the housekeeping department. Information flow between housekeeping and other departments of accommodation establishments.	Preparation, After Class Study Research Course Hours Other Activities
6. Week	Equipment control, work and performance control in housekeeping. Room cost elements in the housekeeping unit.	Preparation, After Class Study Course Hours Research Other Activities
7. Week	Preparation of the budget of the housekeeping department. Control of the budget basic expense items and income.	Other Activities Course Hours Preparation, After Class Study Research
8. Week	Items, cleaning tools and materials used in the housekeeping department.	Other Activities Preparation, After Class Study Research Course Hours
9. Week	Midterm. Types of cleaning, cleaning of different surfaces and cleaning of guest rooms.	Research Other Activities Preparation, After Class Study Course Hours
10. Week	Elements used in the decoration of guest rooms in the housekeeping department and factors to be considered. (Practice Exam).	Preparation, After Class Study Course Hours Research Other Activities
11. Week	Hygiene of personnel working in the housekeeping department and hygiene in usage areas.	Research Other Activities Preparation, After Class Study Course Hours
12. Week	Protection against accidents and fires that may occur in the housekeeping department. Protection of guest and hotel belongings. Key cards used for the room and hotel.	Course Hours Preparation, After Class Study Research Other Activities
13. Week	Cleaning, order, maintenance and design practices in the housekeeping department. Information about laundry services.	Preparation, After Class Study Research Other Activities Course Hours
14. Week	Furnishings used in hotels and their features. Detergents and their properties. Fabrics and Properties. Outsourcing laundry services.	Course Hours Preparation, After Class Study Other Activities Research
15. Week	FINAL EXAM
16. Week	FINAL EXAM

Akoğlan, Kozak, M., "Otel İşletmelerinde Kat Hizmetleri Yönetimi", Detay Yayıncılık, Ankara.

Program Requirements	Contribution Level	DK1	DK2	DK3	DK4	DK5	DK6	DK7	Measurement Method
PY1	2	0	0	0	0	0	0	0	-
PY2	5	0	0	0	0	0	0	0	-
PY3	5	0	0	0	0	0	0	0	-
PY4	3	0	0	0	0	0	0	0	-
PY5	3	0	0	0	0	0	0	0	-
PY6	3	0	0	0	0	0	0	0	-
PY7	3	0	0	0	0	0	0	0	-
PY8	2	0	0	0	0	0	0	0	-
PY9	2	0	0	0	0	0	0	0	-
PY10	4	0	0	0	0	0	0	0	-
PY11	4	0	0	0	0	0	0	0	-

*DK = Course's Contrubution.

	0	1	2	3	4	5
Course's Level of contribution	None	Very Low	Low	Fair	High	Very High
Method of assessment/evaluation		Written exam	Oral Exams	Assignment/Project	Laboratory work	Presentation/Seminar

Event	Quantity	Duration (Hour)	Total Workload (Hour)
Midterm 1	1	10	10
Final	1	15	15
Practice	1	15	15
Classroom Activities	14	3	42
Total Workload			82
ECTS Credit of the Course			25.5 3.0