Course Information

Course Information
Course Title Code Semester L+U Hour Credits ECTS
Housekeeping TOİ3138 2. Semester 2 + 1 3.0 4.0
Prerequisites None
Language of Instruction Turkish
Course Level Associate
Course Type
Mode of delivery face to face
Course Coordinator Assoc. Prof. Dr. Züleyhan BARAN
Instructor(s)
Assistants
Goals To give sufficient information to students about the application and basic principles of Housekeeping department is aimed.
Course Content • To be able to learn the principles of management and understand the importance of Housekeeping and Front Office department for accommodation industry • To be able to have knowledge about techniques of room selling • To be able to have knowledge about housekeeping department • To be able to clean customers’ room • To be able to deal with customer complaints • To be able to learn Front Office and Housekeeping management, audit and control process • To be able to have knowledge about budgeting
Learning Outcomes - As one of the most important service areas of accommodation enterprises, information is provided on housekeeping applications.
- Provides the necessary practical infrastructure for housekeeping operations
- It provides necessary occupational health and safety information in housekeeping
- Evaluates the advanced knowledge and skills acquired in the field of Housekeeping with a critical approach
Weekly Topics (Content)
Week Topics Learning Methods
1. Week Introduction to Housekeeping Management, Its Importance and Features
2. Week Application Areas and coverage of Housekeeping Management in Hospitality Industry
3. Week Planning Process in Housekeeping Management
4. Week Organization Process in Housekeeping Management
5. Week Coordination Process in Housekeeping Management
6. Week Control and Supervision Process in Housekeeping Management
7. Week Process of Organizing and Programming Jobs in Housekeeping Management
8. Week Midterm
9. Week Laundry Management / Application in Housekeeping Management
10. Week Equipment and Material Types and Control / Application in Housekeeping Management
11. Week Occupational Health and Safety / Practice in Housekeeping Management
12. Week Hygiene and Sanitation / Application in Housekeeping Management
13. Week Decoration / Application in Housekeeping Management
14. Week Garden and Flower Arrangement / Application in Housekeeping Management
Recommended Sources
HOUSEKEEPING MANAGEMENT IN HOTEL BUSINESS Prof. Dr. Meryem Akoğlan Kozak
Relations with Education Attainment Program Course Competencies
Program Requirements Contribution Level DK1 DK2 DK3 DK4 Measurement Method
PY1 5 0 0 0 0 -
PY2 5 0 0 0 0 -
PY3 5 0 0 0 0 -
PY4 5 0 0 0 0 -
PY5 5 0 0 0 0 -
PY6 4 0 0 0 0 -
PY7 3 0 0 0 0 -
PY9 5 0 0 0 0 -
PY10 5 0 0 0 0 -
PY11 5 0 0 0 0 -
*DK = Course's Contrubution.
0 1 2 3 4 5
Course's Level of contribution None Very Low Low Fair High Very High
Method of assessment/evaluation Written exam Oral Exams Assignment/Project Laboratory work Presentation/Seminar
ECTS credits and course workload
Event Quantity Duration (Hour) Total Workload (Hour)
Course Hours 14 4 56
Preparation, After Class Study 14 1 14
Research 14 1 14
Other Activities 2 1 2
Midterm 1 1 1 1
Final 1 1 1
Classroom Activities 14 1 14
Total Workload 102
ECTS Credit of the Course 4.0