Course Information

Course Information
Course Title Code Language Type Semester L+U Hour Credits ECTS
Business English I TOY403 English Compulsory 7. Semester 3 + 0 3.0 6.0
Prerequisite Courses
Course Level Undergraduate
Mode of delivery face to face
Course Coordinator Dr. Öğr. Üyesi Zekeriya HAMAMCI
Instructor(s)
Goals The aim of this course is to equip students of Tourism and Hotel Management with the related and essential grammar, vocabulary, functions and four skills (Listening, Speaking, Reading and Writing) capabilities required to deal with the situations in tourism and hospitality sector.
Course Content Business English course aims to allow students to gain the knowledge and the skills that are necessary for them to start a career in tourism. Students will gain the essential English language background to be able to have a career in tourism thanks to this course and also they will be able to practise the language in real work situations. They will have the chance to learn key terms and important information in different fields of tourism. They will be able to learn how to do projects and research studies in tourism. They will be able to reach the facts, figures and scientific information on tourism activities all over the World. At the end of the course, students will be able to gain the English language background that is crucial to realize their professional careers in tourism..
Learning Outcomes
# Öğrenme Kazanımı
1 understand the details as well as the main points of speech on in the tourism and business topics
2 read texts on subjects related to his/her field and interest with a satisfactory level of comprehension
3 communicate on familiar matters related to his/her interests and professional field
4 express thoughts in workplace situations and business situations
5 acquire enough language to get by, with sufficient vocabulary to express him/herself
6 get enough vocabulary to express him/herself with on most topics pertinent to his/her every day and professional life
Lesson Plan (Weekly Topics)
Week Topics/Applications Method
1. Week Introduction to the course
2. Week Careers in Tourism
3. Week Destinations
4. Week Hotel Facilities
5. Week Hotel Facilities
6. Week Presentation
7. Week Revision
8. Week midterm
9. Week Tour Operators
10. Week Dealing with Guests
11. Week Dealing with Guests
12. Week Travel Agencies
13. Week Presentation
14. Week Revision
*Midterm and final exam dates are not specified in the 14-week course operation plan. Midterm and final exam dates are held on the dates specified in the academic calendar with the decision of the University Senate.
The Matrix for Course & Program Learning Outcomes
No Program Requirements Level of Contribution
1 2 3 4 5
1 Comprehensive and systematic knowledge of concepts, theories, principles, and phenomena related to tourism management.
2 The general structure of the tourism sector, it's functioning, and its importance in the development of the country.
3 To have information about the tourist values in the world and in Turkey and to evaluate these values in terms of tourism supply and demand.
4 Knows and applies management theories and practices that can effectively manage tourism businesses (hotel enterprises, travel enterprises, food, and beverage enterprises, etc.).
5 Makes predictions of the sector by following the developments in Turkey and the world economy and tourism.
6 Knows the service delivery processes in tourism enterprises and performs them in a way that ensures guest satisfaction.
7 Demonstrates reading, comprehension, speaking and writing skills in the English language.
8 Demonstrates basic reading, comprehension, speaking and writing skills in a foreign language(s) other than English.
9 Recognizes and understands different cultures; communicates effectively with guests and collaborators and demonstrates presentation skills.
10 Has basic knowledge about the process of conducting research and producing project proposals.
11 With his theoretical and practical experience in his field; has the ability to access information, analyze, synthesize and interpret, and produce solutions to problems.
12 Uses information and communication technologies, software, tools and equipment related to the field and maintains them when necessary.
13 Knows the national and international legal regulations and professional standards related to her field, has professional responsibility and ethical awareness.
14 Continuing personal and professional development with the awareness of lifelong learning; works as a team and independently by taking responsibility.
15 It pays attention to the personal care, hygiene, clothing and appearance required by the tourism sector.
16 One of the United Nations Sustainable Development Goals (UN SDG) [1) poverty, 2) hunger, 3) healthy and quality life, 4) quality education, 5) gender equality, 6) clean water and sanitation, 7) accessible clean energy, 8) decent work and economic growth, 9) industry, innovation and infrastructure, 10) inequality reduction, 11) sustainable cities and communities, 12) responsible consumption and production, 13) climate action, 14) life in water, 15) life on land, 16) peace, justice and strong institutions, 17) joint effort for ends] has an awareness of at least one.
Relations with Education Attainment Program Course Competencies
Program Requirements DK1 DK2 DK3 DK4 DK5 DK6
PY1 4 4 4 4 4 4
PY2 4 4 4 4 4 4
PY3 3 3 3 3 3 3
PY4 2 2 2 2 2 2
PY5 5 5 5 5 5 5
PY6 3 3 3 3 3 3
PY7 4 4 4 4 4 4
PY8 3 3 3 3 3 3
PY9 3 3 3 3 3 3
PY10 4 4 4 4 4 4
PY11 3 3 3 3 3 3
PY12 3 3 3 3 3 3
PY13 3 3 3 3 3 3
PY14 3 3 3 3 3 3
PY15 3 3 3 3 3 3
PY16 4 4 4 4 4 4
Recommended Sources
Ders Kitabı veya Notu Ders Kitabı veya Ders Notu bulunmamaktadır.
Diğer Kaynaklar
  • English For International Tourism - Intermediate (Longman Publishing)
  • Dictionary of Travel, Tourism and Hospitality (S. Medlik, BH Publishing)