Rapor Tarihi: 13.04.2026 02:40
| Course Title | Code | Language | Type | Semester | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|---|---|
| Front Office and Housekeeping Management | TOY209 | Turkish | Compulsory | 3. Semester | 2 + 2 | 3.0 | 4.0 |
| Prerequisite Courses | |
| Course Level | Undergraduate |
| Mode of delivery | face to face |
| Course Coordinator | Prof. Dr. Muammer MESCİ |
| Instructor(s) | |
| Goals | When our students go to hotels for practical training, having familiarity with the Front Office and Housekeeping departments will make it easier for them to master these departments. |
| Course Content | To teach department students about the workings of the Front Office and Housekeeping departments. |
| # | Öğrenme Kazanımı |
| 1 | Students understand the importance of Front Office and Housekeeping Department for accommodation businesses and learn management principles. |
| 2 | Learns the management, control and control process of the Front Office and Housekeeping Services. |
| Week | Topics/Applications | Method |
|---|---|---|
| 1. Week | Front office and its definition and importance. Reservation and room sales techniques. Check-in and check-out at the reception and the guest cannot be admitted to the hotel | Other Activities |
| 2. Week | Definition and importance of Housekeeping Services, organization chart of Housekeeping Department, job descriptions and areas of responsibility | Other Activities |
| 3. Week | Special occasions at the reception, Shifts at the reception (shifts) | Other Activities |
| 4. Week | Human resources, workforce turnover, personnel selection, motivation, training and performance evaluation in Housekeeping Department | Other Activities |
| 5. Week | Follow-up of guest accounts, registration procedures and payment methods Security and rules to be considered in hotel businesses | Other Activities |
| 6. Week | Creation of work schedules, inventory planning, performance and efficiency standards, communication between Housekeeping and other departments, and forms used | Other Activities |
| 7. Week | Behavior of front desk personnel in extraordinary situations Guest types and relations -I | Other Activities |
| 8. Week | Inspection in Housekeeping Department, room cost elements, stock control, Calculation of par number of cloth items used in rooms Guest expectations, Guest complaints and solutions | Other Activities |
| 9. Week | Budgeting, budget items and budget control | Other Activities |
| 10. Week | Night operations and control | Other Activities |
| 11. Week | application | Other Activities |
| 12. Week | application | Other Activities |
| 13. Week | application | Other Activities |
| 14. Week | application | Other Activities |
| No | Program Requirements | Level of Contribution | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Comprehensive and systematic knowledge of concepts, theories, principles, and phenomena related to tourism management. | ✔ | |||||
| 2 | The general structure of the tourism sector, it's functioning, and its importance in the development of the country. | ✔ | |||||
| 3 | To have information about the tourist values in the world and in Turkey and to evaluate these values in terms of tourism supply and demand. | ✔ | |||||
| 4 | Knows and applies management theories and practices that can effectively manage tourism businesses (hotel enterprises, travel enterprises, food, and beverage enterprises, etc.). | ✔ | |||||
| 5 | Makes predictions of the sector by following the developments in Turkey and the world economy and tourism. | ✔ | |||||
| 6 | Knows the service delivery processes in tourism enterprises and performs them in a way that ensures guest satisfaction. | ✔ | |||||
| 7 | Demonstrates reading, comprehension, speaking and writing skills in the English language. | ✔ | |||||
| 10 | Has basic knowledge about the process of conducting research and producing project proposals. | ✔ | |||||
| 14 | Continuing personal and professional development with the awareness of lifelong learning; works as a team and independently by taking responsibility. | ✔ | |||||
| Program Requirements | DK1 | DK2 |
|---|---|---|
| PY1 | 4 | 4 |
| PY2 | 4 | 4 |
| PY3 | 4 | 4 |
| PY4 | 4 | 4 |
| PY5 | 4 | 4 |
| PY6 | 4 | 4 |
| PY7 | 4 | 4 |
| PY10 | 4 | 4 |
| PY14 | 5 | 5 |
| Ders Kitabı veya Notu | Ders Kitabı veya Ders Notu bulunmamaktadır. |
|---|---|
| Diğer Kaynaklar |
|
| ECTS credits and course workload | Quantity | Duration (Hour) | Total Workload (Hour) | |
|---|---|---|---|---|
|
Ders İçi |
Class Hours | 14 | 4 | 56 |
|
Sınavlar |
Midterm | 1 | 1 | 1 |
| Final | 1 | 1 | 1 | |
| Practice | 1 | 30 | 30 | |
| Classroom Activities | 1 | 14 | 14 | |
| Total Workload | 102 | |||
| *AKTS = (Total Workload) / 25,5 | ECTS Credit of the Course | 4.0 | ||
