| Course Title | Code | Language | Type | Semester | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|---|---|
| Quality Management in Health Institutions | SKY401 | Turkish | Compulsory | 7. Semester | 3 + 0 | 3.0 | 6.0 |
| Prerequisite Courses | |
| Course Level | Undergraduate |
| Mode of delivery | Narration Discussion Question and Answer Report Preparation and/or Presentation |
| Course Coordinator | Prof. Dr. Mehmet Nurullah KURUTKAN |
| Instructor(s) | Prof. Dr. Mehmet Nurullah KURUTKAN (Güz) |
| Goals | The main aim of this course is to overcome the lack of knowledge of health professionals about measuring quality. |
| Course Content | Health care triangle, individual health providers, institutional health providers, reimbursement institutions, fee-for-service payment technique, global budget, value-based purchasing, virtue-based purchasing, institutions and organisations that feed the ideology of consumption, |
| # | Öğrenme Kazanımı |
| 1 | 1. Concepts used in Quality Measurement and Monitoring |
| 2 | 2. Measurements and research methods used in Quality Measurement and Monitoring and how to interpret them |
| 3 | 3. How to apply the concepts, measures and research methods used in Quality Measurement and Monitoring to the planning function |
| 4 | 4. How to apply the concepts, measures and research methods used in Quality Measurement and Monitoring to the organising function |
| 5 | 5. How to apply the concepts and criteria used in Quality Measurement and Monitoring to the research direction function |
| 6 | 6. How to apply the concepts, measures and research methods used in Quality Measurement and Monitoring to the audit function |
| Week | Topics/Applications | Method |
|---|---|---|
| 1. Week | Basic concepts and history of quality (history of quality in industry and health) | Presentation (Preparation) Class Hours Preparation, After Class Study |
| 2. Week | Important reports and individuals contributing to quality in health | Class Hours Research Interview Presentation (Preparation) |
| 3. Week | Customer Satisfaction, 10002 standard and Customer experience survey | Interview Presentation (Preparation) Research |
| 4. Week | Teamwork and quality circles | Class Hours Presentation (Preparation) Interview Research |
| 5. Week | Process measurement | Interview Class Hours Research |
| 6. Week | Measurement problem and approaches in quality | Class Hours Research Presentation (Preparation) Interview |
| 7. Week | Audit schemes | Class Hours Research Interview Presentation (Preparation) |
| 8. Week | Midterm exam | |
| 9. Week | Accreditation concept, Accreditation in Health | |
| 10. Week | Problem Solving Techniques 1 | Practice Research Presentation (Preparation) |
| 11. Week | Problem Solving Techniques 2 | |
| 12. Week | IHI 10 quality tools | |
| 13. Week | Value based purchase and quality | |
| 14. Week | Institutions that feed the ideology of consumption and accreditation | Class Hours Presentation (Preparation) Interview Research |
| No | Program Requirements | Level of Contribution | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Health management information related to the field of theoretical and practice and practice to have. | ✔ | |||||
| 1 | Health management information related to the field of theoretical and practice and practice to have. | ✔ | |||||
| 3 | Managing information systems in health care management and have the skills and knowledge to use effectively. | ✔ | |||||
| 5 | Quantitative and qualitative analysis in health care management do not have the knowledge and ability and application. | ✔ | |||||
| 7 | Health management areas and countries to follow the changes in the health care system have the ability to produce specific solutions. | ✔ | |||||
| 8 | Ability to communicate effectively and to have the ability to conduct teamwork. | ✔ | |||||
| 9 | Health management of the area to be aware of social and ethical responsibility and ethical behavior according to the principles gain | ✔ | |||||
| 10 | Professional terminology in the field of health management and have knowledge of foreign languages. | ✔ | |||||
| 11 | To continuously improve their professional knowledge and skills, to be open to innovation and lifelong learning. | ✔ | |||||
| 12 | Acquire the basic skills of health promotion programs and ensure widespread in society | ✔ | |||||
| 13 | In the context of improving service quality and patient satisfaction, patient complaints process to develop | ✔ | |||||
| Program Requirements | DK1 | DK2 | DK3 | DK4 | DK5 | DK6 |
|---|---|---|---|---|---|---|
| PY1 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY3 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY5 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY7 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY8 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY9 | 3 | 3 | 3 | 3 | 3 | 3 |
| PY10 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY11 | 5 | 5 | 5 | 5 | 5 | 5 |
| PY12 | 3 | 3 | 3 | 3 | 3 | 3 |
| PY13 | 4 | 4 | 4 | 4 | 4 | 4 |
| Ders Kitabı veya Notu | Ders Kitabı veya Ders Notu bulunmamaktadır. |
|---|---|
| Diğer Kaynaklar |
|
| ECTS credits and course workload | Quantity | Duration (Hour) | Total Workload (Hour) | |
|---|---|---|---|---|
|
Sınavlar |
Midterm 1 | 1 | 10 | 10 |
| Homework 1 | 2 | 20 | 40 | |
| Homework 2 | 2 | 21 | 42 | |
| Final | 1 | 19 | 19 | |
| Classroom Activities | 14 | 3 | 42 | |
| Total Workload | 153 | |||
| *AKTS = (Total Workload) / 25,5 | ECTS Credit of the Course | 6.0 | ||
