Rapor Tarihi: 24.02.2026 08:57
| Course Title | Code | Language | Type | Semester | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|---|---|
| Total quality Management | SSG524 | Turkish | Compulsory | 3 + 0 | 3.0 | 7.0 |
| Prerequisite Courses | |
| Course Level | Graduate |
| Mode of delivery | Expression |
| Course Coordinator | Dr. Öğr. Üyesi Önder ULU |
| Instructor(s) | Dr. Öğr. Üyesi Önder ULU (Güz) |
| Goals | To adopt total quality management approach and to train individuals who can take part in quality management processes. |
| Course Content |
| # | Öğrenme Kazanımı |
| 1 | Explains the concept of Total Quality Management, its historical development, and its fundamental principles. |
| 2 | Analyzes the relationship between quality, customer satisfaction, and continuous improvement. |
| 3 | Evaluates the effects of Total Quality Management on organizational performance, competitive advantage, and sustainability. |
| 4 | Explains the role of quality leadership, quality culture, and employee involvement in TQM practices. |
| 5 | Applies basic quality tools (such as Pareto Diagram, Fishbone Diagram, Control Charts, etc.) in problem-solving processes. |
| 6 | Interprets process management and process improvement approaches from a TQM perspective. |
| 7 | Explains the relationship between ISO 9001 and similar quality management systems and Total Quality Management. |
| 8 | Analyzes TQM practices in service and manufacturing sectors through case studies. |
| 9 | Identifies problems encountered in TQM practices and develops solution proposals. |
| 10 | Contributes to managerial decision-making processes by developing quality-oriented thinking skills. |
| Week | Topics/Applications | Method |
|---|---|---|
| 1. Week | Definition of Quality Concept | |
| 2. Week | Historical Development of Quality | |
| 3. Week | Quality Process and Quality Approaches | |
| 4. Week | Principles of Total Quality Management | |
| 5. Week | Quality Standards and Features | |
| 6. Week | Quality Teams and Management | |
| 7. Week | Midterm | |
| 8. Week | Quality Circles | |
| 9. Week | ISO 9000, Quality Awards and Image, Quality Teams and Management | |
| 10. Week | Quality Propagation | |
| 11. Week | Full Participation Concept | |
| 12. Week | Continuous Development Concept | |
| 13. Week | Quality Practices in Businesses | |
| 14. Week | Quality Practices in Businesses |
| No | Program Requirements | Level of Contribution | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | In-depth Knowledge in Insurance and Social Security | ✔ | |||||
| 2 | Developing Comprehensive Risk Management Skills | ✔ | |||||
| 3 | Competence to Analyze Social Security Systems | ✔ | |||||
| 4 | Acquiring Knowledge of Insurance Law and Legislation | ✔ | |||||
| 5 | Sector Focused Analytical and Critical Thinking | ✔ | |||||
| 6 | Gaining Ethical Awareness in Social Security and Insurance Practices | ✔ | |||||
| 7 | Acquiring Research and Reporting Skills | ✔ | |||||
| 8 | Ability to Integrate Industry Practices with Innovative Technologies | ✔ | |||||
| 9 | Professional English and International Communication Skills | ✔ | |||||
| 10 | Gaining Leadership and Management Skills in the Sector | ✔ | |||||
| Program Requirements | DK1 | DK2 | DK3 | DK4 | DK5 | DK6 | DK7 | DK8 | DK9 | DK10 |
|---|---|---|---|---|---|---|---|---|---|---|
| PY1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| PY3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| PY4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
| PY6 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| PY7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY9 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| PY10 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
| Ders Kitabı veya Notu | Ders Kitabı veya Ders Notu bulunmamaktadır. |
|---|---|
| Diğer Kaynaklar |
|
| ECTS credits and course workload | Quantity | Duration (Hour) | Total Workload (Hour) | |
|---|---|---|---|---|
|
Ders İçi |
Class Hours | 14 | 3 | 42 |
|
Ders Dışı |
Preparation, After Class Study | 6 | 12 | 72 |
| Research | 14 | 2 | 28 | |
|
Sınavlar |
Midterm 1 | 1 | 1 | 1 |
| Homework 1 | 14 | 1 | 14 | |
| Final | 1 | 1 | 1 | |
| Total Workload | 158 | |||
| *AKTS = (Total Workload) / 25,5 | ECTS Credit of the Course | 7.0 | ||
