Rapor Tarihi: 11.04.2026 04:51
| Course Title | Code | Language | Type | Semester | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|---|---|
| Total quality Management | SSG524 | Turkish | Compulsory | 3 + 0 | 3.0 | 7.0 |
| Prerequisite Courses | |
| Course Level | Graduate |
| Mode of delivery | Expression |
| Course Coordinator | Dr. Öğr. Üyesi Önder ULU |
| Instructor(s) | Dr. Öğr. Üyesi Önder ULU (Güz) |
| Goals | To adopt total quality management approach and to train individuals who can take part in quality management processes. |
| Course Content | This course covers the fundamental concepts and principles of Total Quality Management, the historical development of quality management, and approaches such as customer focus, continuous improvement, and process management. In addition, quality costs, quality control and quality assurance systems, statistical quality control techniques, quality tools and methods, and the implementation of Total Quality Management practices in organizations are examined. |
| # | Öğrenme Kazanımı |
| 1 | Explains the concept of Total Quality Management, its historical development, and its fundamental principles. |
| 2 | Analyzes the relationship between quality, customer satisfaction, and continuous improvement. |
| 3 | Evaluates the effects of Total Quality Management on organizational performance, competitive advantage, and sustainability. |
| 4 | Explains the role of quality leadership, quality culture, and employee involvement in TQM practices. |
| 5 | Applies basic quality tools (such as Pareto Diagram, Fishbone Diagram, Control Charts, etc.) in problem-solving processes. |
| 6 | Interprets process management and process improvement approaches from a TQM perspective. |
| 7 | Explains the relationship between ISO 9001 and similar quality management systems and Total Quality Management. |
| 8 | Analyzes TQM practices in service and manufacturing sectors through case studies. |
| 9 | Identifies problems encountered in TQM practices and develops solution proposals. |
| 10 | Contributes to managerial decision-making processes by developing quality-oriented thinking skills. |
| Week | Topics/Applications | Method |
|---|---|---|
| 1. Week | Definition of Quality Concept | |
| 2. Week | Historical Development of Quality | |
| 3. Week | Quality Process and Quality Approaches | |
| 4. Week | Principles of Total Quality Management | |
| 5. Week | Quality Standards and Features | |
| 6. Week | Quality Teams and Management | |
| 7. Week | Midterm | |
| 8. Week | Quality Circles | |
| 9. Week | ISO 9000, Quality Awards and Image, Quality Teams and Management | |
| 10. Week | Quality Propagation | |
| 11. Week | Full Participation Concept | |
| 12. Week | Continuous Development Concept | |
| 13. Week | Quality Practices in Businesses | |
| 14. Week | Quality Practices in Businesses |
| No | Program Requirements | Level of Contribution | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | In-depth Knowledge in Insurance and Social Security | ✔ | |||||
| 2 | Developing Comprehensive Risk Management Skills | ✔ | |||||
| 3 | Competence to Analyze Social Security Systems | ✔ | |||||
| 4 | Acquiring Knowledge of Insurance Law and Legislation | ✔ | |||||
| 5 | Sector Focused Analytical and Critical Thinking | ✔ | |||||
| 6 | Gaining Ethical Awareness in Social Security and Insurance Practices | ✔ | |||||
| 7 | Acquiring Research and Reporting Skills | ✔ | |||||
| 8 | Ability to Integrate Industry Practices with Innovative Technologies | ✔ | |||||
| 9 | Professional English and International Communication Skills | ✔ | |||||
| 10 | Gaining Leadership and Management Skills in the Sector | ✔ | |||||
| Program Requirements | DK1 | DK2 | DK3 | DK4 | DK5 | DK6 | DK7 | DK8 | DK9 | DK10 |
|---|---|---|---|---|---|---|---|---|---|---|
| PY1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| PY3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| PY4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
| PY6 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| PY7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY8 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 |
| PY9 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 |
| PY10 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 |
| Ders Kitabı veya Notu | Ders Kitabı veya Ders Notu bulunmamaktadır. |
|---|---|
| Diğer Kaynaklar |
|
| ECTS credits and course workload | Quantity | Duration (Hour) | Total Workload (Hour) | |
|---|---|---|---|---|
|
Ders İçi |
Class Hours | 14 | 3 | 42 |
|
Ders Dışı |
Preparation, After Class Study | 6 | 12 | 72 |
| Research | 14 | 2 | 28 | |
|
Sınavlar |
Midterm | 1 | 1 | 1 |
| Homework | 14 | 1 | 14 | |
| Homework Preparation | 14 | 1 | 14 | |
| Final | 1 | 1 | 1 | |
| Practice | 6.5 | 1 | 6.5 | |
| Total Workload | 178.5 | |||
| *AKTS = (Total Workload) / 25,5 | ECTS Credit of the Course | 7.0 | ||
