Rapor Tarihi: 24.02.2026 05:55
| Course Title | Code | Language | Type | Semester | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|---|---|
| Total Quality Management | TKY502 | Turkish | Compulsory | 3 + 0 | 3.0 | 7.0 |
| Prerequisite Courses | |
| Course Level | Graduate |
| Mode of delivery | |
| Course Coordinator | Öğr. Gör. Buşra KESİCİ |
| Instructor(s) | Doç. Dr. İREM DÜZDAR (Bahar), Doç. Dr. İREM DÜZDAR (Güz), Öğr. Gör. Buşra KESİCİ (Bahar), Öğr. Gör. Buşra KESİCİ (Güz) |
| Goals | The aim of this course is to teach students the basic principles of total quality management, the importance of the concept of quality and standardization, and to provide information about the quality approaches they will encounter in businesses. |
| Course Content | 1. Define the concept of quality. 2. List the methods required to implement total quality management within the enterprise. 3. Apply appropriate methods and techniques to ensure quality. 4. Perform the necessary process analysis to create a quality philosophy within the enterprise. |
| # | Öğrenme Kazanımı |
| 1 | Will be able to define the concept of quality. |
| 2 | Will be able to list the necessary methods to implement total quality management within the organization. |
| 3 | Will be able to apply appropriate methods and techniques to ensure quality. |
| 4 | Will be able to analyze the process necessary to create a quality philosophy within the business. |
| Week | Topics/Applications | Method |
|---|---|---|
| 1. Week | Introduction to Total Quality | Interview, Presentation (Preparation) |
| 2. Week | Total Quality Approach in Quality Management: Achieving Organizational Excellence | Interview, Presentation (Preparation) |
| 3. Week | Relationship between ISO 9000 and Total Quality | Interview, Presentation (Preparation) |
| 4. Week | Total Quality Tools Overview | Interview, Presentation (Preparation) |
| 5. Week | Problem Solving and Decision Making | Interview, Presentation (Preparation) |
| 6. Week | Quality Function Deployment | Interview, Presentation (Preparation) |
| 7. Week | Optimization and Control of Processes through Statistical Process Control | Interview, Presentation (Preparation) |
| 8. Week | Optimization and Control of Processes through Statistical Process Control | Interview, Presentation (Preparation) |
| 9. Week | Continuous Improvement Methods with Six Sigma, Lean Six Sigma and More | Interview, Presentation (Preparation) |
| 10. Week | Benchmarking | Interview, Presentation (Preparation) |
| 11. Week | Just-in-Time Production / Lean Production (JIT/Lean) | Interview, Presentation (Preparation) |
| 12. Week | Student Presentations | Presentation (Preparation), Practice |
| 13. Week | Student Presentations | Presentation (Preparation), Practice |
| 14. Week | Student Presentations | Presentation (Preparation), Practice |
| No | Program Requirements | Level of Contribution | |||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | |||
| 1 | Knows about the concepts of quality, quality management systems and quality / productivity improvement and have information about methods required to implement these concepts. | ✔ | |||||
| 2 | Have necessary information about making quality as a part of the organizations strategies. | ✔ | |||||
| 3 | Have necessary information and motivation about improving business processes continuously based on quality philosophy. | ✔ | |||||
| 4 | Knows how to use management, engineering, statistics disciplinary with synchronized and interactive in quality management | ✔ | |||||
| 6 | Have the skills on analytical thinking and systematic approach to quality-related event | ✔ | |||||
| 7 | Have the skills to increase business process performance effectively by using necessary management and statistical techniques and problem-solving approach | ✔ | |||||
| 8 | Provide information related to quality management to team members | ✔ | |||||
| 10 | Make contribution by following literature and developments on quality in the World. | ✔ | |||||
| 11 | Have the competence to take responsibility as a team administrator or member by performing discussion and analysis on strategic planning, performance management, quality management and improvement in order to support the theoretical quality information | ✔ | |||||
| Program Requirements | DK1 | DK2 | DK3 | DK4 |
|---|---|---|---|---|
| PY1 | 5 | 5 | 5 | 5 |
| PY2 | 4 | 3 | 4 | 4 |
| PY3 | 4 | 4 | 4 | 5 |
| PY4 | 5 | 5 | 5 | 5 |
| PY6 | 4 | 3 | 3 | 3 |
| PY7 | 3 | 4 | 3 | 3 |
| PY8 | 3 | 3 | 3 | 3 |
| PY10 | 5 | 4 | 4 | 4 |
| PY11 | 5 | 5 | 5 | 5 |
| Ders Kitabı veya Notu | Ders Kitabı veya Ders Notu bulunmamaktadır. |
|---|---|
| Diğer Kaynaklar |
|
| Güz Dönemi | |||
| Responsible Personnel | Grup | Evaluation Method | Percentage |
|---|---|---|---|
| Doç. Dr. İREM DÜZDAR | Tezsiz | Vize | 35.00 |
| Doç. Dr. İREM DÜZDAR | Tezsiz | Ödev | 25.00 |
| Doç. Dr. İREM DÜZDAR | Tezsiz | Final | 40.00 |
| Toplam | 100.00 | ||
| ECTS credits and course workload | Quantity | Duration (Hour) | Total Workload (Hour) | |
|---|---|---|---|---|
|
Ders İçi |
Class Hours | 14 | 3 | 42 |
|
Sınavlar |
Homework 1 | 1 | 41.5 | 41.5 |
| Final | 1 | 65 | 65 | |
| Practice | 1 | 30 | 30 | |
| Total Workload | 178.5 | |||
| *AKTS = (Total Workload) / 25,5 | ECTS Credit of the Course | 7.0 | ||
