| Course Title | Code | Language | Type | Semester | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|---|---|
| Front Office and Housekeeping Management | TOY209 | Turkish | Compulsory | 3. Semester | 2 + 2 | 3.0 | 4.0 |
| Prerequisite Courses | |
| Course Level | Undergraduate |
| Mode of delivery | face to face |
| Course Coordinator | Prof. Dr. Muammer MESCİ, Prof. Dr. Muammer MESCİ |
| Instructor(s) | Prof. Dr. Muammer MESCİ (Güz) |
| Goals | The aim of this course is; To give students the knowledge of terms and concepts related to Front Office Management. |
| Course Content | In the front office department, the place within the accommodation establishment, relations with other departments, scientific structure, job descriptions and routine operation, reservation, customer entry-exit transactions, reporting, standard services, night practices, switchboard; Room pricing, occupancy estimation, information about the automation site. |
| # | Öğrenme Kazanımı |
| 1 | Students understand the importance of Front Office and Housekeeping Department for accommodation businesses and learn management principles. |
| 2 | Learns the management, control and control process of the Front Office and Housekeeping Services. |
| Week | Topics/Applications | Method |
|---|---|---|
| 1. Week | The importance of accommodation businesses in the world and in Türkiye | Interview, Presentation (Preparation) |
| 2. Week | Front office and its definition and importance. Reservation and room sales techniques. Check-in and check-out at the reception and the guest cannot be admitted to the hotel | Other Activities |
| 3. Week | Definition and importance of Housekeeping Services, organization chart of Housekeeping Department, job descriptions and areas of responsibility | Other Activities |
| 4. Week | Human resources, workforce turnover, personnel selection, motivation, training and performance evaluation in Housekeeping Department | Other Activities |
| 5. Week | Follow-up of guest accounts, registration procedures and payment methods Security and rules to be considered in hotel businesses | Other Activities |
| 5. Week | Special occasions at the reception, Shifts at the reception (shifts) | |
| 6. Week | Creation of work schedules, inventory planning, performance and efficiency standards, communication between Housekeeping and other departments, and forms used | Other Activities |
| 7. Week | forms used in front office departments | Interview, Presentation (Preparation) |
| 8. Week | Behavior of front desk personnel in extraordinary situations Guest types and relations -I | Other Activities |
| 9. Week | Inspection in Housekeeping Department, room cost elements, stock control, Calculation of par number of cloth items used in rooms Guest expectations, Guest complaints and solutions | |
| 10. Week | Budgeting, budget items and budget control | Other Activities |
| 11. Week | Night operations and control | |
| 12. Week | application | Other Activities |
| 13. Week | application | Other Activities |
| 14. Week | application | Other Activities |
| 15. Week | application | Other Activities |
| Program Requirements | DK1 | DK2 |
|---|
| Ders Kitabı veya Notu | Ders Kitabı veya Ders Notu bulunmamaktadır. |
|---|---|
| Diğer Kaynaklar |
|
| ECTS credits and course workload | Quantity | Duration (Hour) | Total Workload (Hour) | |
|---|---|---|---|---|
|
Ders İçi |
Class Hours | 14 | 3 | 42 |
|
Sınavlar |
Midterm 1 | 1 | 2 | 2 |
| Final | 1 | 2 | 2 | |
| Practice | 4 | 14 | 56 | |
| Total Workload | 102 | |||
| *AKTS = (Total Workload) / 25,5 | ECTS Credit of the Course | 4.0 | ||
