| 1. Week |
The importance of accommodation businesses in the world and in Türkiye |
Interview Presentation (Preparation) Class Hours |
| 2. Week |
Front office and its definition and importance. Reservation and room sales techniques. Check-in and check-out at the reception and the guest cannot be admitted to the hotel |
Class Hours Other Activities |
| 3. Week |
Definition and importance of Housekeeping Services, organization chart of Housekeeping Department, job descriptions and areas of responsibility |
Class Hours Other Activities |
| 4. Week |
Human resources, workforce turnover, personnel selection, motivation, training and performance evaluation in Housekeeping Department |
Other Activities Class Hours |
| 5. Week |
Follow-up of guest accounts, registration procedures and payment methods Security and rules to be considered in hotel businesses |
Other Activities Class Hours |
| 5. Week |
Special occasions at the reception, Shifts at the reception (shifts) |
|
| 6. Week |
Creation of work schedules, inventory planning, performance and efficiency standards, communication between Housekeeping and other departments, and forms used |
Class Hours Other Activities |
| 7. Week |
forms used in front office departments |
Presentation (Preparation) Class Hours Interview |
| 8. Week |
Behavior of front desk personnel in extraordinary situations Guest types and relations -I |
Other Activities Class Hours |
| 9. Week |
Inspection in Housekeeping Department, room cost elements, stock control, Calculation of par number of cloth items used in rooms Guest expectations, Guest complaints and solutions |
|
| 10. Week |
Budgeting, budget items and budget control |
Other Activities Class Hours |
| 11. Week |
Night operations and control |
|
| 12. Week |
application |
Class Hours Other Activities |
| 13. Week |
application |
Class Hours Other Activities |
| 14. Week |
application |
Other Activities Class Hours |
| 15. Week |
application |
Class Hours Other Activities |
