| Course Title | Code | Semester | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|
| Measurement and Evaluation of Quality in Healthcare Services | SKY618 | 3 + 0 | 3.0 | 10.0 |
| Prerequisites | None |
| Language of Instruction | Turkish |
| Course Level | Graduate |
| Course Type | |
| Mode of delivery | Lecture; Discussion; Question-Answer Report Preparation and/or Presentation |
| Course Coordinator |
Prof. Dr. Mehmet Nurullah KURUTKAN |
| Instructor(s) | |
| Assistants | |
| Goals | The main purpose of this course is to eliminate the lack of knowledge of health professionals about measuring quality. |
| Course Content | Health services triangle, individual health providers, corporate health providers, reimbursement institutions, fee-for-service payment technique, global budget, value-based purchasing, virtue-based purchasing, institutions and organizations that foster consumption ideology, |
| Learning Outcomes |
- Define the concept of quality in health services: Students can explain the fundamental concepts related to quality in health services, the factors affecting quality, and various quality management approaches. - Analyze quality improvement models: Students can identify different quality improvement models used in health services (e.g., PDCA cycle, Lean, Six Sigma) and assess the implementation processes and success criteria of these models. - Understand and apply accreditation processes: Students learn about national and international accreditation systems (e.g., JCI, Healthcare Quality Standards) and their impact on healthcare institutions, gaining practical experience through simulations or case studies. - Understand legal and ethical regulations related to patient safety and quality standards: Students are aware of the legal regulations, ethical principles, and guidelines related to patient safety and quality management and can integrate these regulations into health services. - Explain the importance of leadership and teamwork in quality improvement and accreditation processes: Students understand the importance of leadership, teamwork, communication, and change management skills in quality improvement and accreditation processes, applying these skills to healthcare settings. |
| Week | Topics | Learning Methods |
|---|---|---|
| 1. Week | Fundamental Concepts | |
| 2. Week | The history of qaulity and big authors | |
| 3. Week | Customer satisfaction and 10002 standards | |
| 4. Week | Team work and quality circles | |
| 5. Week | Measurement and measurement approaches | |
| 6. Week | Problem Solving Techniques (Old seven tools) | |
| 7. Week | Problem Solving techniques (New seven tools) | |
| 8. Week | Midterm exam | |
| 9. Week | IHI 10 quality tools | |
| 11. Week | Value based purchase and quality | |
| 12. Week | Quality function deployment | |
| 13. Week | Process measurement techniques | |
| 14. Week | Subject review and exam preparation |
| Goetsch, D. L., & Davis, S. B. (2016). Quality management for organizational excellence: Introduction to total quality. pearson. |
| Spath, P., & DeVane, K. A. (2009). Introduction to healthcare quality management (Vol. 2). Chicago:: Health Administration Press. |
| Pruitt, Z., Smith, C. S., & Pérez-Ruberté, E. (2020). Healthcare quality management: A case study approach. Springer Publishing Company. |
| Asagbra, O. E., & Harris, S. T. (2022). The Importance of Teaching Quality Management to Emerging Healthcare Leaders: Case Study. Journal of Health Administration Education, 38(4), 1011-1024. |
| Georgiou, M. K., Merkouris, A., Hadjibalassi, M., & Sarafis, P. (2021). Contribution of healthcare professionals in issues that relate to quality management. Materia Socio-Medica, 33(1), 45. |
| Program Requirements | Contribution Level | DK1 | DK2 | DK3 | DK4 | DK5 | Measurement Method |
|---|---|---|---|---|---|---|---|
| PY1 | 5 | 5 | 5 | 5 | 5 | 5 | - |
| PY5 | 5 | 5 | 5 | 5 | 5 | 5 | 60 |
| PY6 | 5 | 5 | 5 | 5 | 5 | 5 | 60 |
| PY9 | 4 | 4 | 5 | 4 | 5 | 4 | 60 |
| PY12 | 5 | 5 | 5 | 5 | 4 | 5 | 60 |
| 0 | 1 | 2 | 3 | 4 | 5 | |
|---|---|---|---|---|---|---|
| Course's Level of contribution | None | Very Low | Low | Fair | High | Very High |
| Method of assessment/evaluation | Written exam | Oral Exams | Assignment/Project | Laboratory work | Presentation/Seminar |
| Event | Quantity | Duration (Hour) | Total Workload (Hour) |
|---|---|---|---|
| Midterm 1 | 1 | 39 | 39 |
| Homework 1 | 2 | 32 | 64 |
| Homework 2 | 2 | 30 | 60 |
| Final | 1 | 50 | 50 |
| Classroom Activities | 14 | 3 | 42 |
| Total Workload | 255 | ||
| ECTS Credit of the Course | 10.0 | ||
