| Course Title | Code | Semester | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|
| Total Quality Management | TKY502 | 3 + 0 | 3.0 | 7.0 |
| Prerequisites | None |
| Language of Instruction | Turkish |
| Course Level | Graduate |
| Course Type | |
| Mode of delivery | |
| Course Coordinator |
Lect. Buşra KESİCİ |
| Instructor(s) |
Buşra KESİCİ |
| Assistants | |
| Goals | The aim of this course is to teach students the basic principles of total quality management, the importance of the concept of quality and standardization, and to provide information about the quality approaches they will encounter in businesses. |
| Course Content | 1. Define the concept of quality. 2. List the methods required to implement total quality management within the enterprise. 3. Apply appropriate methods and techniques to ensure quality. 4. Perform the necessary process analysis to create a quality philosophy within the enterprise. |
| Learning Outcomes |
- Will be able to define the concept of quality. - Will be able to list the necessary methods to implement total quality management within the organization. - Will be able to apply appropriate methods and techniques to ensure quality. - Will be able to analyze the process necessary to create a quality philosophy within the business. |
| Week | Topics | Learning Methods |
|---|---|---|
| 1. Week | Introduction to Total Quality | Visual Presentation Course Hours Verbal Expression |
| 2. Week | Total Quality Approach in Quality Management: Achieving Organizational Excellence | Visual Presentation Verbal Expression Course Hours |
| 3. Week | Relationship between ISO 9000 and Total Quality | Course Hours Verbal Expression Visual Presentation |
| 4. Week | Total Quality Tools Overview | Verbal Expression Course Hours Visual Presentation |
| 5. Week | Problem Solving and Decision Making | Course Hours Visual Presentation Verbal Expression |
| 6. Week | Quality Function Deployment | Course Hours Visual Presentation Verbal Expression |
| 7. Week | Optimization and Control of Processes through Statistical Process Control | Visual Presentation Course Hours Verbal Expression |
| 8. Week | Optimization and Control of Processes through Statistical Process Control | Verbal Expression Visual Presentation Course Hours |
| 9. Week | Continuous Improvement Methods with Six Sigma, Lean Six Sigma and More | Course Hours Verbal Expression Visual Presentation |
| 10. Week | Benchmarking | Course Hours Visual Presentation Verbal Expression |
| 11. Week | Just-in-Time Production / Lean Production (JIT/Lean) | Course Hours Verbal Expression Visual Presentation |
| 12. Week | Student Presentations | Visual Presentation Practice |
| 13. Week | Student Presentations | Visual Presentation Practice |
| 14. Week | Student Presentations | Practice Visual Presentation |
| David L. Goetsch, Stanley B. Davis (2016). Total Quality Management -For Organizational Excellence-/ Introduction to Total Quality. Pearson. (7th Edition) |
| John S. Oakland, (2014). Total Quality Management and Operational Excellence (4th Edition) |
| Course presentations |
| Program Requirements | Contribution Level | DK1 | DK2 | DK3 | DK4 | Measurement Method |
|---|---|---|---|---|---|---|
| PY1 | 5 | 5 | 5 | 5 | 5 | - |
| PY2 | 4 | 4 | 3 | 4 | 4 | - |
| PY3 | 4 | 4 | 4 | 4 | 5 | - |
| PY4 | 5 | 5 | 5 | 5 | 5 | - |
| PY6 | 3 | 4 | 3 | 3 | 3 | - |
| PY7 | 3 | 3 | 4 | 3 | 3 | - |
| PY8 | 3 | 3 | 3 | 3 | 3 | - |
| PY10 | 4 | 5 | 4 | 4 | 4 | - |
| PY11 | 5 | 5 | 5 | 5 | 5 | - |
| 0 | 1 | 2 | 3 | 4 | 5 | |
|---|---|---|---|---|---|---|
| Course's Level of contribution | None | Very Low | Low | Fair | High | Very High |
| Method of assessment/evaluation | Written exam | Oral Exams | Assignment/Project | Laboratory work | Presentation/Seminar |
| Event | Quantity | Duration (Hour) | Total Workload (Hour) |
|---|---|---|---|
| Course Hours | 14 | 3 | 42 |
| Homework 1 | 1 | 41.5 | 41.5 |
| Final | 1 | 65 | 65 |
| Practice | 1 | 30 | 30 |
| Total Workload | 178.5 | ||
| ECTS Credit of the Course | 7.0 | ||
