| Course Title | Code | Semester | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|
| Total Quality Management I | UKK1123 | 1. Semester | 4 + 0 | 4.0 | 5.0 |
| Prerequisites | None |
| Language of Instruction | Turkish |
| Course Level | Associate |
| Course Type | |
| Mode of delivery | Face to face |
| Course Coordinator |
Lect. Dr. Önder ULU |
| Instructor(s) |
Önder ULU |
| Assistants | |
| Goals | To prevent extravagance, to increase productivity, to improve quality and develop the competencies, such as adding Interaction reduce costs. |
| Course Content | Quality concept, what is total quality and TQM, historical development the quality |
| Learning Outcomes |
- To teach quality concept - Quality historical development - The acquisition of the necessary steps to achieve quality - Understanding the concepts of total quality and TQM - Historical development - The elements - The effect of increasing the competitiveness - The classical management approach |
| Week | Topics | Learning Methods |
|---|---|---|
| 1. Week | Quality concept, the historical development of quality | |
| 2. Week | The necessary steps to achieve quality | |
| 3. Week | What is Total Quality and TQM, historical development, the elements | |
| 4. Week | The effect of increasing the competitiveness of the classical management approach (Taylor model) differences in total quality management principles | |
| 5. Week | Total quality management: quality control circles | |
| 6. Week | Quality control and interpretation of diagrams | |
| 7. Week | Midterm Exam | |
| 8. Week | Performance evaluation | |
| 9. Week | Performance characteristics of the system | |
| 10. Week | Methods of TQM (TQM Brainstorming Circles, TQM Statistics) | |
| 11. Week | ISO 9000:2000 revision, the benefits | |
| 12. Week | Comparison of the ISO 9000:1994 quality assurance system | |
| 13. Week | Quality concept, the historical development of quality | |
| 14. Week | General review |
| Lecture notes |
| Program Requirements | Contribution Level | DK1 | DK2 | DK3 | DK4 | DK5 | DK6 | DK7 | DK8 | Measurement Method |
|---|---|---|---|---|---|---|---|---|---|---|
| PY2 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | - |
| PY3 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | - |
| PY4 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | - |
| PY5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | - |
| PY6 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | - |
| PY7 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | - |
| PY8 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | - |
| PY9 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | - |
| PY11 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | - |
| PY13 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | - |
| PY14 | 4 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | - |
| 0 | 1 | 2 | 3 | 4 | 5 | |
|---|---|---|---|---|---|---|
| Course's Level of contribution | None | Very Low | Low | Fair | High | Very High |
| Method of assessment/evaluation | Written exam | Oral Exams | Assignment/Project | Laboratory work | Presentation/Seminar |
| Event | Quantity | Duration (Hour) | Total Workload (Hour) |
|---|---|---|---|
| Course Hours | 14 | 3 | 42 |
| Preparation, After Class Study | 1 | 10 | 10 |
| Visual Presentation | 13 | 2 | 26 |
| Midterm 1 | 1 | 15 | 15 |
| Homework 1 | 1 | 20 | 20 |
| Final | 1 | 20 | 20 |
| Total Workload | 133 | ||
| ECTS Credit of the Course | 5.0 | ||
