Education Information System

Course Title	Code	Semester	L+U Hour	Credits	ECTS
Total Quality Management II	ÜKK2124	2. Semester	4 + 0	4.0	4.0

Prerequisites

None

Language of Instruction	Turkish
Course Level	Associate
Course Type
Mode of delivery	Face to face
Course Coordinator	Lect. Dr. Canan ÇELİK
Instructor(s)	Fatma ALBAYRAK AKBAŞ
Assistants
Goals	With this course, students learn about the relevant professional sectors to be applied to modern management practices, which is prone to teamwork, continuous improvement, personal and professional sense, now regards the opinion of an individual to create and prepare students for supervisory positions in the future under the floor is intended to provide career development..
Course Content	Participatory Management of Total Quality Management, Total Quality Management Learning Organizations and Training, Total Quality Management Human Resources Policy and Performance Management, Case Solutions,
Learning Outcomes	- Constantly evolving market and competitive conditions within the scope of modern management ideas to adapt to a dynamic capability - aptitude for teamwork - Total Quality Management philosophy of performing under his own supervision - with a sense of being sorunluluk competence

Week	Topics	Learning Methods
1. Week	Management Concept and Management Functions (Planning, Organizing, Directing, Coordination, Control),
2. Week	Contemporary Perspectives on Management and Organization, Quality Concepts, Quality Historical Development, Dimensions of Quality, Management Quality Concept Development, Product and Service Quality Factors Affecting,
3. Week	Development of Quality Management and Quality Management, Total Quality Management Concepts and Principles of its historical development;
4. Week	Total Quality Management Practices, The Elements of Total Quality Management, Total Quality Management Objectives, Total Quality Management, Benefits,
5. Week	Differences Between Total Quality Management with the classical view, the stages of Total Quality Management, Total Quality Management Sector Examples of Transition and Turkey,
6. Week	Outlines of Total Quality Management Organizational Structure, Planning and Total Quality Management Systems, Total Quality Management Basic Requirements
7. Week	Midterm Exam
8. Week	Total Quality Management Vision, Mission, and the importance of targets and Strategic Management, Total Quality Basic Processes, Total Quality Management Concept and Importance of Leadership, Case Solutions,
9. Week	Satisfaction of Customer Relationship Management and Total Quality Management, Total Quality Management Motivation and Management Communication, Case Solutions,
10. Week	Participatory Management of Total Quality Management, Total Quality Management Learning Organizations and Training, Total Quality Management Human Resources Policy and Performance Management, Case Solutions,
11. Week	Total Quality Management Total Quality Management of Human Resources Policy and Performance Management Process Management, Case Solutions,
12. Week	Total Quality Management Team and Team Work Skills, Total Quality Management Quality Circles-Quality Improvement Groups,
13. Week	Total Quality Management Continuous Improvement (Kaizen), National and International Quality Certifications and Standards, Sector Studies,
14. Week	Final Exam

Lecture notes

Program Requirements	Contribution Level	DK1	DK2	DK3	DK4	Measurement Method
PY3	5	0	0	0	0	-
PY4	4	0	0	0	0	-
PY5	5	0	0	0	0	-
PY6	5	0	0	0	0	-
PY7	4	0	0	0	0	-
PY9	4	0	0	0	0	-
PY10	5	0	0	0	0	-
PY12	5	0	0	0	0	-
PY13	5	0	0	0	0	-
PY14	4	0	0	0	0	-

*DK = Course's Contrubution.

	0	1	2	3	4	5
Course's Level of contribution	None	Very Low	Low	Fair	High	Very High
Method of assessment/evaluation		Written exam	Oral Exams	Assignment/Project	Laboratory work	Presentation/Seminar

Event	Quantity	Duration (Hour)	Total Workload (Hour)
Course Hours	14	3	42
Midterm 1	1	1	1
Homework 1	1	10	10
Quiz 1	1	10	10
Final	1	1	1
Practice	1	5	5
Classroom Activities	1	10	10
Total Workload			79
ECTS Credit of the Course			25.5 4.0