| Course Title | Code | Semester | L+U Hour | Credits | ECTS |
|---|---|---|---|---|---|
| Process management | ÜKK1121 | 1. Semester | 2 + 0 | 2.0 | 4.0 |
| Prerequisites | None |
| Language of Instruction | Turkish |
| Course Level | Associate |
| Course Type | |
| Mode of delivery | Face to face |
| Course Coordinator |
Lect. Dr. Canan ÇELİK |
| Instructor(s) |
Canan ÇELİK |
| Assistants | |
| Goals | In order to achieve competitive advantage of enterprises, taking advantage of learning opportunities inside and outside in the direction of continuous improvement we must make more efficient management of In order to achieve competitive advantage of enterprises, taking advantage of learning opportunities inside and outside in the direction of continuous improvement we must make more efficient management of business processes that take place to be taken to provide the students. |
| Course Content | Process Management, Process Classification and Hierarchy |
| Learning Outcomes |
- Identification of the location of processes within the organizational structure - Ability to configure the activities in businesses as a process and to determine the key processes of a business |
| Week | Topics | Learning Methods |
|---|---|---|
| 1. Week | Introduction to Process Management | |
| 2. Week | Organizational structures and processes | |
| 3. Week | ISO 9001 and Process Management | |
| 4. Week | Processes in the EFQM model | |
| 5. Week | Process Oriented Problems | |
| 6. Week | Classification and Hierarchy of Processes | |
| 7. Week | Elements of the Process | |
| 8. Week | Midterm | |
| 9. Week | Defining a new process | |
| 10. Week | Process Performance Measurement | |
| 11. Week | Monitoring the Balanced Scorecard Performance Target | |
| 12. Week | Documentation of processes | |
| 13. Week | Improvement of Processes | |
| 14. Week | Associating performance management systems and process performance for organizational performance. |
| Lecture notes |
| Presantation materials (ppt, slayt etc.) | Süreç Yönetimi |
| Program Requirements | Contribution Level | DK1 | DK2 | Measurement Method |
|---|---|---|---|---|
| PY32 | 5 | 0 | 0 | - |
| PY33 | 5 | 0 | 0 | - |
| 0 | 1 | 2 | 3 | 4 | 5 | |
|---|---|---|---|---|---|---|
| Course's Level of contribution | None | Very Low | Low | Fair | High | Very High |
| Method of assessment/evaluation | Written exam | Oral Exams | Assignment/Project | Laboratory work | Presentation/Seminar |
| Event | Quantity | Duration (Hour) | Total Workload (Hour) |
|---|---|---|---|
| Course Hours | 14 | 2 | 28 |
| Preparation, After Class Study | 5 | 1 | 5 |
| Visual Presentation | 14 | 2 | 28 |
| Midterm 1 | 7 | 3 | 21 |
| Final | 7 | 3 | 21 |
| Total Workload | 103 | ||
| ECTS Credit of the Course | 4.0 | ||
