| 1. Week |
Front office and its definition and importance. Reservation and room sales techniques. Check-in and check-out at the reception and the guest cannot be admitted to the hotel |
Course Hours Other Activities |
| 2. Week |
Definition and importance of Housekeeping Services, organization chart of Housekeeping Department, job descriptions and areas of responsibility |
Other Activities Course Hours |
| 3. Week |
Special occasions at the reception, Shifts at the reception (shifts) |
Course Hours Other Activities |
| 4. Week |
Human resources, workforce turnover, personnel selection, motivation, training and performance evaluation in Housekeeping Department |
Other Activities Course Hours |
| 5. Week |
Follow-up of guest accounts, registration procedures and payment methods Security and rules to be considered in hotel businesses |
Course Hours Other Activities |
| 6. Week |
Creation of work schedules, inventory planning, performance and efficiency standards, communication between Housekeeping and other departments, and forms used |
Other Activities Course Hours |
| 7. Week |
Behavior of front desk personnel in extraordinary situations Guest types and relations -I |
Other Activities Course Hours |
| 8. Week |
Inspection in Housekeeping Department, room cost elements, stock control, Calculation of par number of cloth items used in rooms Guest expectations, Guest complaints and solutions |
Other Activities Course Hours |
| 9. Week |
Budgeting, budget items and budget control |
Course Hours Other Activities |
| 10. Week |
Night operations and control |
Course Hours Other Activities |
| 11. Week |
application |
Course Hours Other Activities |
| 12. Week |
application |
Other Activities Course Hours |
| 13. Week |
application |
Course Hours Other Activities |
| 14. Week |
application |
Other Activities Course Hours |
